You’ll like our convenient payment options and easy account management tools.

Access our Customer Portal from your desktop, smart phone or tablet.

You can also download our Mobile App! Scan QR Code or search “Okolona Electric” in your Mobile App Store.

Sign up Today!

If needed, use our IVR (Interactive Voice Response system) for automated payment over the phone - 866-784-0086

Our contactless options allow you to securely:

  • Pay your bill anytime and anywhere

  • Monitor your utility usage

  • Receive important notifications and alerts

  • Set up Autopay

  • Pay by phone (IVR) (866) 784-0086

  • And more!

Customer Portal Info and Q&A

City of Okolona Electric Dept. serves parts of Chickasaw, Monroe, Lee and Clay counties. Service area includes the Mississippi MS-1 Congressional District. The City Council Board meets the second Tuesday of each month. Incorporated in 1935

Phone: (662) 447-5482
After hours: (662) 447-2131
Fax: (662) 447-2886

Mailing address:
P.O. Box 111
Okolona, MS 38860-0111

Physical address:
209 West Main Street
Okolona, MS 38860

Staff:

  • Manager: Eddie Tucker

  • Operations Supervisor: Philip Hall

  • Customer Service: support@okolonaed.com

  • Engineering: Timmy Camp

  • Accounting: Jackie Fields

  • Legal Counsel: Gene Barton

  • Metering: David McDonald

  • Total employees: 22

Statistics:

  • Total Electric Customers: 5,162

  • Residential Customers: 4,126

  • C&I Customers under 50kW Demand: 972

  • C&I Customers 51-4,999 kW Demand: 47

  • Other Services Offered: Surge Protection

  • Total System Assets: $14,416,245.22

  • 2011 Taxes: $479,346.33

  • 740 Miles of Line

  • 7 Customers/Mile

  • Average Residential Use: 1,153 kWh/Month

  • 1 Delivery Point

  • Average Load Factor: 62

  • DlC Participant

Complaint Resolution Process

TVA provides regulatory oversight for your local power companies rates and service practices.

If you have an issue or complaint that you have not been able to resolve with your local power company, TVA's compliant resolution process may be able to help.

There are three ways to begin the process:

http://www.tva.com/complaintresolution

complaintresolution@tva.gov

1-888-289-8409